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Site Security Facilitator @ IntouchCX

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 Site Security Facilitator

Job Description

He/She will manage and ensure compliance with Audible contractual

requirements and participate in client audits.


Security and Privacy:


  • SSF must read, understand, and implement the responsibilities and

measures described in the client partner contract.

  • The primary SSF must be based at the designated GO Site.

Ownership and Accountability:


  • The SSF is responsible for functional testing and commissioning of

security equipment at the site.

  • Completing sets of owner's operation and maintenance manuals

and other information necessary for use and upkeep of the physical

security system. Safeguarding people, data and assets through

validation of client partner global policy compliance and

identification of gaps.

  • Driving accountability through increased awareness and

understanding of risks associated with physical security gaps.


Employees Awareness and Training:


  • Educate and inspire other key site stakeholders to recognize and own compliance with Amazon Global Security Standards.
  • SSFs must complete initial SSF training housed in KNET, and complete annual refresher training afterwards.
  • SSFs must complete all other security-oriented training administered by Amazon and the GO partner. SSF should serve as a resource for other employees, and said SSF should partner with Learning and Development to ensure all employees complete requisite training.

Milestones and Program Performance:


  • Ensure site performance meets and/or exceeds the standards and

SLAs set forth by the client partner CS Compliance team, MSA,

policies, standards, and this guide.

  • Ensure the on-time completion of all Corrective Action Plans (CAPs),

and delivery of requisite support to client partner Compliance as

evidence of completion.

  • Proactive notification of client partner Compliance and Vendor

Manager in the event a CAP will not be completed before the

assigned due date. The SSF should describe mitigating controls, if

any, and communicate a revised timeline agreeable to client

partner.


Critical Skills:


  • The SSF must be highly conversant and able to properly interact with

client partners

  • Must have auditing skills
  • Must have strong interpersonal skills, maturity & motivation to work

effectively across other teams

  • Must demonstrate a keen understanding of security as a business

enabler

  • Ability to build relationships & work in a team atmosphere
  • Excellent communication skills, both verbal and written
  • Knowledge of security principles and practices
  • Knowledge of Information Security principles and practices
  • Availability for work after normal work hours is required on-call

availability

Job Classification

Industry: BPM / BPO
Functional Area / Department: Security Services
Role Category: Security Officer
Role: Armed Security Guard
Employement Type: Freshers

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills:   Physical Security Security Management Security Audit Security Training Learning And Development Corporate Security Security Operations

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IntouchCX

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.

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