Associate - Customer Care - Blended
- Genpact
- 1 - 3 years
- Mumbai
- 25 days ago
- Email to a friend
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Job Description
Ready to turn bold ideas into real-world impact?
At Genpact, we dont just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
We are inviting applications for the role of Associate - Customer Care
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Website Support Analyst This role interfaces with internal and external customers and supports teams in our international offices.
- The candidate must be flexible and able to multitask across a variety of job duties Create high quality content from existing websites by following client instructions and mockup.
- Usage of appropriate WordPress template / module.
- Proof reading the content that is ported to new site and making sure it goes with the flow.
- Participate and contribute in calls with International teams, operational team meets & training sessions
- Work overtime when needed to meet critical deadlines
- Complete adhoc tasks and projects as needed
Desired Candidate should display the following behavior/competencies:
- Graduate in any stream
- Ability to prioritize workload and meet strict deadlines.
- Min 2 years experience on WordPress/website building/website designing role.
- Ability to quickly learn and adjust to integrate new processes and products as needed
- Focused and detail-oriented
- Adaptability / Ability to Multi-Task
- Good communication skills (written & spoken)
- Good MS Office Skills / Presentation Skills
- Open to Feedback & Suggestions
- Willing to work in night shifts
Technical Skills
- Experience working with WordPress
- Knowledge of HTML, JavaScript, NodeJS, React JS, MySQL and CSS
- Website building and designing
- Should be able update/port content on Web pages, Landing pages using WordPress CMS.
- Knowledge of non-WordPress CMS, Duda, Mono and Responsive website platforms would be an added advantage
- Knowledge of Plugins and Theme Customization would be an added advantage
- Basic Knowledge of Wrike and Salesforce would be an added advantage
- Good communication skills
- Basic Knowledge of SEO (Metadata, Image Alt text, Image Optimization, Redirecting defunct URLs etc.
- Basic coding skills
Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Mumbai
Keyskills: Customer Care English Customer Support Customer Service Bpo Voice Domestic Voice Domestic BPO Voice Process Voice Support
Genpact
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