Application Support Engineer @ Accenture

Job Description

Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Business Process Management (BPM)Good to have skills : Camunda BPM
Minimum 3 year(s) of experience is requiredEducational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.

Document and communicate findings and solutions clearly to stakeholders and team members.

Assist in the continuous improvement of support processes and tools to enhance service delivery.

Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills: Must To Have Skills:

Proficiency in Business Process Management (BPM).

Good To Have Skills: Experience with Camunda BPM.

Strong analytical skills to diagnose and resolve complex system issues effectively.

Ability to work with process automation tools and understand workflow management.

Familiarity with monitoring and logging tools to track system performance and identify bottlenecks.

Excellent problem-solving skills with a focus on delivering practical and sustainable solutions.

The candidate should have minimum 3 years of experience in Business Process Management (BPM).

This position is based at our Pune office.

A 15 years full time education is required.
Qualification 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Back End Developer
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Pune

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   service delivery business systems skill development analytical skills automation automation tools business process business process management troubleshooting workflow management process automation bpm logging tools