Opening For Grievance Redressal Officer with Club Mahindra
- Club Mahindra
- 1 - 5 years
- Chennai
- 23 days ago
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Job Description
Role & responsibilities:
- Social Media Redressal (End to end resolution, within defined SLAs - Timely & accurate resolution)
- Trouble shooter in case of issues / processes being a bottleneck on the SLAs
- Focus on Quality of resolution
- Identifying and highlighting customer impacting issues for process corrections
- Internal reporting of learnings and intelligence through updates
Preferred candidate profile:
- Excellent communication skills
- Proficiency in handling social media escalations
- Proficiency in handling potential escalations and legal threats
- Proficiency in handling consumer cases
Skills required: -
1. Excellent communication skills, both oral and written - Proficiency in English and Hindi
2. Strong interpersonal and communication skills, and effective conflict resolution
3. Knowledge of MS Office
4. Ability to handle complex situations - Should be a quick thinker and be able to think of solutions to problems.
5. Should be quick and alert to client demands and complaints
6. Should be organized and meticulous in work
Job Location: 1 position in Mumbai & 1 position in Chennai
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Club MahindraLocation(s): Chennai
Keyskills: Grievance Handling Grievance Redressal Escalation Management Escalations Social Media Escalation
Club Mahindra
Mahindra Holidays & Resorts India Ltd. a part of the Infrastructure Sector of the Mahindra Group, brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company's flagship brand is 'Club Mahindra'
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