Walk-in || Front Office Executive/billing @ Fortis

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Posted 32 days ago — confirm the vacancy is still active.

Walk-in || Front Office Executive/billing

Fortis
0 - 3 years
Mumbai
1 month ago
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Job Description

Role & responsibilities

To greet visitors and patients, determine their needs and guide them accordingly.
To answer queries and to provide information directly to the person or on the telephone.For e.g. Explaining rates, charges, services, discounts (if any) and hospital policy regarding payment of bills (when needed), availability of doctors, may inform the patients relatives when the patient is placed on the critical list.
Inpatient/Outpatient Billing.
Overseas/Corporate/Insured/TPA billing.
Payment Tracking.
Patient Bed Management.
Coordination with consultants as per their OPD timings related to scheduling and rescheduling of appointments.
Intimation to patients in case of cancellation/rescheduling of appointments.
Intimation of consultant leaves to the concerned HOD.
To make future appointments for patients
To maintain and prepare files, records and reports.
Feeding data into the computer
Handle grievance & collecting feedbags
To arrange for escorting patient to room or ward station.
TPA files follow-up and closure.
Tracking of discounts/Cancelled bills/refunds/free bills/posting of packages.
Service Recovery in the billing Area.
Training of the HIS modules in billing with the power users.

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Healthcare & Life Sciences
Role Category: Other Hospital Staff
Role: Patient Service Assistant
Employement Type: Walk-ins

Contact Details:

Company: Fortis
Location(s): Mumbai

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Keyskills: Communication Skills Customer Service Coordination Hospital Management Patient Relations Decision Making Hospital Administration Technical Skills Problem Solving Hospital

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Fortis

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Walk-in || Front Office Executive/billing @ Fortis

Home > Other Hospital Staff

Walk-in || Front Office Executive/billing

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