Customer Support Representative
- Impact Infotech
- 20 Positions
- Mumbai
- 24 days ago
- Email to a friend
- Report this job
Job Description
About the Role
We are looking for a Customer Support Executive to assist customers by addressing their queries, providing product/service information, and ensuring a positive customer experience. The ideal candidate should possess good communication skills, problem-solving abilities, and a customer-focused approach.
Key Responsibilities
Respond to customer inquiries through phone, email, and chat.
Provide accurate information regarding products, services, and processes.
Resolve customer concerns in a professional and timely manner.
Maintain records of customer interactions and follow up when required.
Coordinate with internal teams to ensure quick issue resolution.
Assist customers with account-related requests and service updates.
Ensure a high level of customer satisfaction through effective communication.
Adhere to company policies and quality standards while handling customer interactions.
Requirements
Good verbal and written communication skills.
Basic computer knowledge and familiarity with MS Office.
Strong interpersonal and problem-solving skills.
Ability to multitask and manage time effectively.
Positive attitude and willingness to learn.
Prior customer service experience is an advantage but not mandatory.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Impact InfotechLocation(s): Mumbai
Keyskills: support blended process customer customer support voice process executives
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in