Senior Service Now Technical Consultant
- Varite
- 7 - 12 years
- Bengaluru
- 1 month ago
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Job Description
Job: Senior ServiceNow Technical Consultant
Experience : 7-12 years in IT (7+ years relevant to ServiceNow domain)
Work Mode- WFO-5days
Position Overview / Scope
Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions.
Established as one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we have grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice, and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.
We are growing our team of Junior and Senior Technical Consultants at all levels and looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenters ServiceNow Centre of Excellence may be for you
Key Accountabilities and Responsibilities
- Delivering high quality ServiceNow implementations based on business process requirements
- Ensuring adherence to coding and design standards, and providing technical hand-over documentation Peer reviewing the work of others
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations
- Increasing application operating efficiency and adapting to new requirements, as necessary Keep up to date with current and future market developments, technologies, product and strategies According to experience:
- Provide technical design authority and mentor more junior members of the team o Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
- Assisting with system testing and UAT
- Contribute to the development of technical procedures and standards
Escalate issues in line with company processes to ensure customer demands are met
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements
- Regularly updates his/her technical knowledge by participating in internal and external training and certifications
- Achievement of customer satisfaction targets
- Effective delivery of quality solutions using Computacenter's methodologies and standards
- Successful handover of technology to internal or customer support function
- Enhancement of Computacenter's services reputation with customers, vendors, partners & internal audience
- Participates in team meetings, internal communities, and other knowledge sharing activities Attain and retain ServiceNow Certifications and partner accreditations
Skills and Experience
- Responsible for technically leading implementations, providing technical design lead and mentoring junior members of the team
- Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques
- Over 7 years of experience in similar roles within the ServiceNow ecosystem
- Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic) Ability to provide technical leadership and support to Process Consultants
- Software Development Lifecycle experience in Agile and Waterfall projects
- Open and friendly personality, with ability to be customer facing
- Be self-managing and capable of working alone or as part of a team
- Be capable of working with customers and managing their expectations
- Ability to input into technical solution designs and provide input into bid, project and technical documents Uses active listening skills and probing techniques to understand the priorities and concerns of others
Education and Qualifications
- BE / BTech in Computer Science or related disciple
ServiceNow Certifications
- ServiceNow Certified System Administrator / ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist in ITSM and other areas
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: VariteLocation(s): Bengaluru
Keyskills: Servicenow Development Servicenow Technical Consultant Servicenow Implementation Design And Implementation
Varite
OUR LOCATIONs: SAN JOSE | TORONTO | LONDON | GURUGRAM | BENGALURU Entrepreneur Magazine's HOT 500 | INC 5000 | Staffing Industry Analysts 100 Fastest Growing Company VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants wi...
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