Walk-in || F2F Walk-In Drive :: ServiceDesk :: 6th Jun
- Capgemini
- 2 - 5 years
- Noida, Gurugram
- 23 days ago
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Job Description
Service Desk Analyst
Summary:
Provide first-level IT support to end users by resolving technical issues, managing tickets, and ensuring timely service delivery as per SLAs.
Key Responsibilities:
- Handle user queries via calls, email, or chat
- Troubleshoot hardware, software, and network issues
- Manage incidents and service requests in ticketing tools
- Support Active Directory, Microsoft 365, VPN, and email issues
- Escalate complex issues to higher support teams
- Ensure SLA compliance and maintain documentation
Key Skills:
- Windows OS, basic networking (DNS, VPN, TCP/IP)
- Ticketing tools (ServiceNow, Jira, Remedy)
- Active Directory & remote support tools
- Strong communication and problem-solving skills
Experience:
25 years in IT support / Service Desk
Qualification:
Graduate in IT/Computer Science (or equivalent), ITIL or similar certification preferred
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Walk-insContact Details:
Company: CapgeminiLocation(s): Noida, Gurugram
Keyskills: Windows OS Ticketing Tools Service Desk Cloud ITIL Process
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