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ServiceNow CSM Consultant @ Infobeans

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 ServiceNow CSM Consultant

Job Description

  • Functional understanding of OpenFrame / CTI technology, NOW Experience UI Framework, JMS integrations, internationalization (i18n)
    • Basic understanding of ServiceNow Machine Learning and Predictive Intelligence capabilities, MID Server

    Why you will love this role

    • Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

    We would like you to bring along

    • Understanding in ServiceNow development, implementation & integration with hands-on knowledge in javascript, UI policies, UI action, workflow, business rule, client script, Script Includes, Business Rules and ACL.
    • Experience with ServiceNow CSM, ITSM, and Service Portal
    • Experience with ServiceNow in Developer or Support role (Incident, Problem, Change management or Customer Service Management)
    • Solid knowledge of CSM module
    • Experience with instance upgrade and patching
    • Experience with SOAP, RESTful API, scripting with ServiceNow
    • Worked on multiple integrations of ServiceNow-Monitoring Tools
    • Experience in Agent workspace and Virtual agent
    • Functional knowledge of the CSM module of ServiceNow.
    Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Technical Lead
    Employement Type: Full time

    Contact Details:

    Company: Infobeans
    Location(s): Indore

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    Keyskills:   JMS Change management Monitoring tools Customer service management Machine learning ITSM Javascript Workflow CTI business rules

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    Infobeans

    InfoBeans Systems is a fast growing software development company with offices in Pune and Indore and business development centre in US. We develop customized business applications for large and mid-size organizations in the US. We strongly believe that customer success defines our success. Hence, we...

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