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Application Tech Support Practitioner @ Accenture

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 Application Tech Support Practitioner

Job Description

THE WORK: Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in an encouraging setting. Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard critical operations.
Implement and uphold data retention practices to ensure compliance and reliability.HERE''S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management.
It is advantageous to have prior experience in relevant related skills.
Bachelor''s Degree in relevant field of studies.BONUS POINTS IF YOU HAVE: Beginner proficiency in conflict resolution.
Intermediate proficiency in customer service.
Advanced proficiency in communication skills.
Intermediate proficiency in time management.
Beginner proficiency in analytical thinking.Qualification

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Onboarding - Non Voice
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Bengaluru

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Keyskills:   Compliance Communication Skills Customer Service Time Management Disaster Recovery Operations Recovery

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Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the w...

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