Quality Analyst - Domestic
- TP
- 0 - 4 years
- Bengaluru
- 19 days ago
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Job Description
Roles and Responsibility- Conduct thorough quality audits to ensure compliance with industry standards and company policies.
- Develop and implement effective quality control processes to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and trends to identify areas for improvement and optimize quality metrics.
- Provide training and coaching to team members on quality procedures and best practices.
- Ensure all quality-related activities align with organizational goals and objectives.
Job Requirements
- Proven experience in quality analysis and assurance, preferably in a BPO or related industry.
- Strong understanding of quality management principles and methodologies.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and reporting skills, with attention to detail and accuracy.
- Experience with quality management tools and software is an asset.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality AnalystEmployement Type: Full timeContact Details:
Company: TPLocation(s): Bengaluru+ View Contact
Keyskills: quality analyst bpo quality management customer satisfaction quality control compliance coaching
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