Job Responsibility:
Understands the various computer screens and how to utilize them effectively
Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated
supervisory staff
Attends assigned training sessions for further improvement in client and customer satisfaction, client
information and job performance
Adheres to all company and specific Contact Center policies and procedures
Completes any work as assigned by Management
Knowledge, Skills and Other Abilities:
Strong process orientation
High energy, High Integrity & Work Ethics
Strong interpersonal skills & ability to communicate effectively
Strong problem solving skills.
Educational & Essential Experience:
Bachelor's Degree or Undergraduate dropouts
6 Months BPO or travel experience
Excellent Written and spoken communication, business technical writing
Computer Skills ability/experience using computer applications
Willing to work in a contact center environment with 24/7 rotational shifts
(including night shifts)
Open to work in a blended environment(Voice &Chat/Email

Keyskills: Customer Service Inbound Process Customer Support International Call Center Inbound Calls Voice Process International Voice Process International BPO
\\\\n\\\\n At NTT DATA Business Solutions, we leverage our extensive industry expertise to be your trusted partner in overcoming digital challenges and understanding the uniqueness of your business.\\\\r\\\\nWe drive innovation from advisory and implementation, to managed services and beyond, we co...