Service Desk Engineer ( Fresher Only) L1 Support
- Trigent
- 0 - 1 years
- Noida, Gurugram
- 19 days ago
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Job Description
We are hiring for a Service Desk Engineer (L1) to join our IT infrastructure team. As the first point of contact for all IT-related issues, you will provide critical front-line technical support to our employees and end-users.
Key Responsibilities:
- Act as the primary point of contact for end-users seeking technical assistance via phone, email, and chat.
- Log, prioritize, and track incoming incidents and service requests using enterprise ticketing tools (e.g., ServiceNow, Jira).
- Perform basic Active Directory tasks, including user account management, password resets, and account unlocking.
- Diagnose and troubleshoot issues related to Windows 10/11 operating systems, core laptop/desktop hardware, and peripheral devices like printers.
- Support users with MS Outlook profile configurations, backup/restore, and Office 365 productivity tools.
- Utilize remote desktop utilities (RDP, TeamViewer, AnyDesk) to safely investigate and resolve technical issues on remote endpoints.
- Conduct fundamental network troubleshooting (verifying IP configurations, testing connectivity via ping/tracert, resolving Wi-Fi or LAN drops).
- Ensure all tickets are managed and resolved within predefined Service Level Agreements (SLAs) or escalated to L2 teams accurately.
Required Skills & Qualifications:
- Education: BCA, B.Sc. (IT), B.E./B.Tech (CS/IT), or a relevant Diploma in Network Administration / IT.
- Strong technical knowledge of Windows OS, MS Outlook configuration, and Office 365 applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and command-line network tools.
- Conceptual or hands-on familiarity with ticketing systems (ServiceNow, Jira, or Remedy).
- Exceptional verbal and written communication skills in English and Hindi (ability to explain technical issues clearly to non-technical users).
- Prior experience in a voice/customer support or technical helpdesk process is a massive advantage.
Operational Requirements:
- Shift: Must be completely flexible for 24/7 rotational shifts (including night shifts and weekends).
- Notice Period: Immediate joiners or candidates with less than 15 days notice period preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: FreshersContact Details:
Company: Trigent SoftwareLocation(s): Noida, Gurugram
Keyskills: IT Support Helpdesk Service Desk Technical Support Windows 10 Outlook DNS Office 365 Troubleshooting Jira Active Directory DHCP Desktop Support Remote Support Windows 11
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