Omega Healthcare Hiring Voice Quality Analyst

Job Description

Omega Healthcare is looking for an experienced Voice Quality Analyst (VQA) to monitor, evaluate, and improve the quality of voice interactions between associates and payer representatives. The ideal candidate should have strong call auditing, coaching, reporting, and communication skills with a focus on quality improvement and compliance.

Location - Chennai | Hyderabad | Trichy | Mumbai | Bangalore

Key Responsibilities -

• Call Monitoring & Quality Evaluation
• Quality Reporting & Analysis
• Feedback & Coaching
• Voice Quality Improvement
• Training & Curriculum Support
• Compliance & Governance

Desired Candidate Profile -

• - Graduate in any discipline.
• - Minimum 3+ years of experience in Voice Quality, Call Quality, AR Calling, Healthcare Voice Process, or Revenue Cycle Management (RCM).
• - Strong understanding of Voice Quality parameters and QA methodologies.
• - Excellent communication, listening, and analytical skills.
• - Experience in coaching, feedback delivery, and performance improvement.
• - Strong reporting, documentation, and presentation skills.
• - Proficiency in MS Office (Excel, PowerPoint, and Word).
• - Experience in preparing quality decks and client reports is preferred.
• - Willing to work in Night Shift.

Interested Candidates

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Keyskills:   Call Monitoring Excellent Communication Skills Inbound Calls voive quality analyst Inbound Voice Quality International Voice Process