Manage accounts receivable calls to resolve customer queries, disputes, and issues related to medical billing.
Identify and address denials by investigating root causes, appealing denied claims, and implementing corrective actions.
Collaborate with internal teams such as revenue cycle management (RCM) and patient access to ensure timely resolution of AR issues.
Analyze data reports to identify trends, opportunities for improvement, and areas for process optimization.
Job Requirements :
1-4 years of experience in Accounts Receivable Calling or similar role in US Healthcare industry.
Strong knowledge of RCM processes including denial management, appeals processing, and payment posting.
Excellent communication skills with ability to effectively communicate with patients, providers, and internal stakeholders.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: CollectionsEmployement Type: Full time