Customer Service Officer @ Indusind Bank

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Posted 46 days ago — confirm the vacancy is still active.

Customer Service Officer

Indusind Bank
0 - 5 years
Mumbai
2 months ago
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Job Description

Role & responsibilities

Answer inbound calls and assist customers with their Queries/Request/Complains.

Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met
Skills Required:
Excellent verbal communication skills
Ability to comprehend, capture as well as interpret basic customer information
Strong customer service focus
Knowledge of Banking / Credit cards preferred

Work Timings: Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm)

Languages Required: Excellent English + Hindi (compulsory).

Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.

Education: Graduates (Any stream)

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Indusind Bank
Location(s): Mumbai

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Keyskills: Customer Service Inbound Process Inbound Customer Service Customer Relationship Handling Customer Queries Customer Support CSE Solving Queries Inbound Calls Customer Care Customer Management Customer Handling

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₹ -4.75 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Indusind Bank

\n\nBandhan Bank Ltd. is an Indian banking and financial services company, headquartered in Kolkata, West Bengal. Bandhan Bank is present in 34 out of 36 states and Union Territories of India. Presently Bandhan Bank has 5,371 banking outlets pan-India serving more than 2.30 crore customers. On 17 Ju...

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Customer Service Officer @ Indusind Bank

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