Walk-in || Hiring For customer support voice process (US Shift)
- Cognizant
- 1 - 4 years
- Coimbatore
- 27 days ago
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Job Description
Roles and Responsibilities
- Provide exceptional customer service to clients through phone calls, emails, or chats.
- Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with team members to achieve sales targets and improve overall performance metrics.
- Participate in training sessions to enhance communication skills, product knowledge, and process understanding.
Desired Candidate Profile
- 1-4 years of experience in BPO/Call Centre environment handling international voice processes (US/UK).
- Excellent Communication Skills with strong verbal & written English proficiency.
- Ability to work on rotational shifts including night shifts (US shift).
- Strong Soft Skills Training certification required; additional certifications like VNA/BPO/CSE preferred.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: CognizantLocation(s): Coimbatore
Keyskills: UK Process process trainer bpo Process Training Soft Skills Training VNA voice and accent Communication Skills Soft Skills voice process CSE trainer Corporate Training
Cognizant
We are India\'s largest marketplace and a one-stop expert solution for all business needs, empowering 84 lakh suppliers by connecting them with 21.1 crore buyers across the nation\n\nAt the heart of IndiaMART is our commitment to creating value for Indian business communities through strong network ...
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