Associate Director/Director - Client Success Manager(RCM)
- Omega Healthcare
- 12 - 20 years
- Hyderabad
- 21 days ago
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Job Description
At Omega Healthcare, were solving one of the most complex AI problems automating and optimizing healthcare workflows that rely heavily on unstructured medical data.
Weve built the Omega Digital Platform, where GenAI, NLP, and automation come together to power end-to-end revenue cycle workflows.
What makes it exciting is: this isnt experimentationweve already deployed AI modules in production, driving measurable outcomes like reduced manual effort and faster processing.
Job Role: Associate Director / Director Client Success & RCM Operations (Post-Deployment)
Function: Client Success & Delivery (Omega Technology US Healthcare RCM)
Job Summary (Repositioned)
The Associate Director / Director Client Success & RCM Operations is a senior leadership role responsible for owning portfolio-level client success, delivery excellence, and revenue cycle outcomes after deployment of Omega Technology solutions.
This role operates as a strategic client partner from an operations and delivery lens, ensuring that technology adoption translates into sustained business impact across multiple accounts. The incumbent will drive large-scale RCM transformation outcomes, manage executive client relationships, and ensure consistent value realization through operational excellence, governance, and continuous improvement.
Key Responsibilities
Portfolio-Level Client Success Leadership
- Own client success and delivery for a portfolio of accounts, ensuring high client satisfaction, retention, and growth.
- Act as a strategic advisor to client executives on RCM performance improvement and transformation roadmap.
- Lead executive governance forums with strong focus on outcomes, value realization, and strategic alignment.
- Drive client relationship expansion, renewals, and long-term partnerships.
RCM Operations & Delivery Ownership
- Own end-to-end RCM operations performance across accounts (AR, Denials, Billing, Coding, Collections).
- Drive improvements in key KPIs: AR days, denial rate, collections efficiency, productivity, cost-to-collect, margin improvement.
- Ensure delivery excellence through strong operational governance, SLA adherence, and quality frameworks.
- Lead large-scale process transformation and standardization initiatives across accounts.
Post-Deployment Adoption & Value Realization
- Ensure enterprise-wide adoption of Omega Technology within operations teams across accounts.
- Drive value realization strategies translating technology into measurable financial and operational outcomes.
- Identify systemic gaps in adoption or performance and drive corrective actions at scale.
- Institutionalize best practices for integrating technology into RCM workflows.
Strategic Stakeholder & Cross-Functional Leadership
- Act as the primary leadership interface for clients post deployment, ensuring accountability and ownership.
- Collaborate with Technology, Product, Analytics, Automation, and Quality teams to drive outcomes.
- Influence internal strategy and prioritization based on client impact and revenue outcomes.
- Align delivery with organizational goals, account strategy, and client expectations.
Governance, Analytics & Business Insights
- Own portfolio-level dashboards, executive reporting, and ROI narratives.
- Drive data-driven decision-making across accounts using performance analytics.
- Establish standard governance models, performance reviews, and continuous improvement frameworks.
- Provide strategic insights to leadership on RCM trends, risks, and improvement opportunities.
Required Education & Experience
- Graduate/Postgraduate in Healthcare, Business Administration, or related field
- 1620+ years of experience in US Healthcare RCM operations and delivery leadership
- Proven experience managing large portfolios / multiple enterprise client accounts
- Strong experience in client-facing leadership roles with P&L / outcome ownership
- Exposure to technology-enabled RCM transformation (preferred, not mandatory core)
Key Skills & Competencies
RCM Operations Leadership
- Deep expertise in end-to-end US Healthcare RCM operations
- Strong experience in large-scale delivery management, account governance, and transformation programs
- Ability to drive operational efficiency, financial outcomes, and scalable delivery models
Client Success & Executive Presence
- Strong ability to engage with CXO-level client stakeholders
- Proven track record in client retention, growth, and strategic partnership development
- Ability to drive value-based conversations and outcome-based engagements
Strategic Thinking & Execution
- Ability to translate business challenges into operational and transformation initiatives
- Strong analytical mindset with focus on KPIs, trend analysis, and optimization levers
- Experience in continuous improvement frameworks (Lean, Six Sigma, Transformation Programs)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Omega HealthcareLocation(s): Hyderabad
Keyskills: rcm customer success Client Handling
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