Premium Support Engineer
- Opentext
- 8 - 13 years
- Mumbai
- 23 days ago
- Email to a friend
- Report this job
Job Description
YOUR IMPACT- Be the customer's single point of contact for support incidents opened for a specific product center.
- Develop an in-depth understanding of your customers environment and implementation develop a strong working relationship with customers.
- Leverage deep technical expertise and knowledge of your customers environment to resolve incidents more efficiently.
- Provide timely updates on open incidents coordinate with other OpenText experts as needed to expedite timely resolution.
- Apply best practices to help our customers minimize operational risks and avoid common pitfalls.
- Provide periodic supportability assessments offer technical support mentoring to increase the customer's knowledge.
- Understand the operational profile of your customer's environment to improve the support that OpenText delivers.
- Act as a strategic partner in developing plans to proactively improve and maintain the customer's software investment.
- Proficient in any of the following OpenText Operations Support Management solutions, including SMAX (Service Management Automation X), uCMDB (Universal Configuration Management Database), AIOps (AI Operations Management), and ODL (Operations Data Lake) with 8+ years of experience.
- Experienced in performing product integrations and upgrades.
- Strong understanding of high-level architecture and product configuration across both on-premises and cloud-based environments.
- Excellent problem solving and troubleshooting skills.
- Working knowledge of database systems such as Oracle, SQL Server, and/or PGSQL databases, network architecture, firewalls, extranet security, virtual environments, backup and high available structures.
- General knowledge of web servers, browsers and other internet applications.
- Solid understanding of Operating System platforms, Storage platforms, different database products, cloud deployment providers (AWS, Azure, GCP), Application build platforms, and integration with external vendors like SAP, Microsoft, Peoplesoft, Salesforce, etc.
- Strong relationship and team building skills, with the ability to negotiate and resolve conflict.
- Great communication, coordination, collaboration skills, and ability to navigate complex, matrixed organizations.
- Bachelors degree preferred or Associate degree holder (technical field) with previous working experience in a customer support environment.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: OpentextLocation(s): Mumbai
Keyskills: Architecture Azure Automation Web Servers Sap Sql Server Ai Sql Configuration Management Gcp Technical Support Business Operations Data Lake Aws Oracle Network Architecture Firewalls Salesforce Operations Management
Opentext
\n\nA Subsidiary of UAE Based Company dealing mainly in MEP design & installation activities with interest in various HVAC product sales like FCU\'s, AHU\'s, FAHU\'s, Chillers, VRF, Ducted Units, Package Units, Fans etc in Indian Market.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in