Order To cash Associate_ Dispute Management
- Conduent
- 2 - 4 years
- Bengaluru
- 20 days ago
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Job Description
Role & responsibilities
- Analyze rental agreements, invoices, and payment records to identify discrepancies and resolve issues.
- Investigate and address disputes related to rental charges, late fees, deposit returns, and billing errors.
Communicate with customers to clarify disputes and negotiate resolutions.
- Maintain comprehensive records of dispute cases, resolutions, and related communications.
- Ensure accurate and up-to-date documentation in the company's accounting and rental management systems.
- Work closely with the Customer Service, Rental Operations, and Billing teams to gather information and resolve disputes efficiently.
- Provide regular updates and reports on dispute status and resolution progress to management.
- Identify patterns in disputes and recommend improvements to billing practices and rental processes.
- Participate in initiatives to enhance overall customer satisfaction and operational efficiency.
Deliver exceptional service by addressing and resolving disputes professionally and promptly.
- Build and maintain positive relationships with customers to ensure their continued satisfaction.
Ensure adherence to company policies, rental agreements, and legal requirements related to accounts receivable and dispute management. Monitor accuracy in all billing and payment transactions.
Preferred candidate profile
Approximately 2-4 years of Accounts Receivable/Cash Applications and/AR Reconciliation.
Willing to work in Night Shifts is mandatory.
Strong ability to multi-task and customer service oriented
Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
Ability to manage multiple tasks and work under tight deadlines.
Share your CV's with below details.
L.******k@co*****t.com
- Total Experience -
- Relevant Experience in AR/O2C
- Current Company
- Current CTC -
- Expected CTC -
- Notice Period
- Current Location -
Job Classification
Industry: BPM / BPOFunctional Area / Department: Finance & AccountingRole Category: Finance & Accounting - OtherRole: Finance & Accounting - OtherEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Bengaluru
Keyskills: Dispute Management Order to cash SAP Accounts Receivable Collections Cash Applications Cash Apps OTC
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