Ai Agent Tool Support Analyst
- TechnoGen
- 5 - 10 years
- Hyderabad
- 1 month ago
- Email to a friend
- Report this job
Job Description
AI Agent Tool Support Specialist (Help Desk + After-Hours Rotation)
Contract Details Full-time remote contract (?? hours/week) with rotating after-hours/on-call shifts (evenings, nights, and weekends)
Key Responsibilities (Job Requirements)
- Provide first-line technical support via live chat, email, and phone for users of the web-based AI Agent platform
- Troubleshoot login issues, browser problems, integrations, and AI-response related queries
- Create and update knowledge-base articles
- Log, track, and escalate tickets in the support system
- Handle urgent after-hours incidents with fast response times
Mandatory Qualifications
- Experince in help-desk, technical support, or SaaS customer support
- Excellent written and spoken English (C1 level or higher)
- Strong customer service skills with patience and empathy
- Reliable high-speed internet (minimum 20 Mbps) and quiet workspace
- Availability and willingness to work after-hours shifts (evenings, nights, weekends) on a rotating basis
- Proficiency with web browsers, basic networking, and screen-sharing tools
- Prior experience supporting any web-based SaaS application
Preferred Qualifications
- Familiarity with AI tools, chatbots, or large language model platforms
- Understanding of LLM, RAG,Ai Bot, chat bot .
- Basic understanding of APIs, webhooks, or no-code integration tools (e.g., Zapier)
- Experience with Jira ticketing system or similar (Zendesk, Freshdesk, etc.)
- Basic knowledge of HTML/CSS or JavaScript
- Additional language skills (Spanish, German, French, Arabic, etc.)
Education
- High school diploma or equivalent required
- Associates or bachelors degree in IT, Computer Science, or related field is a plus.
. Interested candidates can share their profile via
mo*****j@te***********a.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: GCCLocation(s): Hyderabad
Keyskills: Chatbot LLM Retrieval Augmented Generation Ai Solutions Artificial Intelligence Technical Support Conversational Ai
TechnoGen
TechnoGen India is a technology agnostic Talent & IT Solutions company with 2 offices in India (Hyderabad and Khammam) and global headquarters in Chantilly, VA, USA. We are SEI CMMI L3, ISO and Great to place to work certified company. Founded in 2003, has been serving dozens of global F100 cl...
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