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Cloud Engineer @ TO THE NEW

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 Cloud Engineer

Job Description

Job description

Job Summary:

The ideal candidate should have experience in cloud computing, with a strong understanding of cloud infrastructure and services, and would be maintaining and monitoring cloud-based solutions for our clients and would work closely with the MSP team to ensure our clients' cloud environments' reliability, scalability, and security.

What youll do:

  • Set up monitoring and troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers
  • Provide second-level contact to customers respond to reported issues within the agreed SLA and act as a shift lead for the team handling the first level of support
  • Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments
  • Automate various processes using configuration management tools like Ansible, Chef, etc., or scripting using Python, Perl, Bash, etc
  • Augment the DevOps team to perform break/fix tasks on the customers cloud infrastructure after due diligence and discussion with the requisite stakeholders
  • Act as the primary point of contact for customers and participate in regular cadence calls for business improvement
  • Own knowledge-sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise
  • Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration, etc
  • Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved
  • Setup, deploy, and manage applications on different cloud platforms as per customer need
  • Utilize excellent customer service skills and exceed customers expectations
  • Innovate and actively look for improvements in overall infrastructure, performing critical PoCs for improving customer experience and improved stability of the cloud infrastructure
  • Troubleshoot system/ network problems and diagnose and solve system issues
  • Set up new user accounts, and profiles and deal with password issues
  • Establishing a good working relationship with customers and other professionals
  • Implement a centralized log managed on multiple applications using either Logentries, Loggly, or ELK

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time

Contact Details:

Company: TO THE NEW
Location(s): Noida, Gurugram

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Keyskills:   AWS Linux Troubleshooting Kubernetes

 Fraud Alert to job seekers!

₹ .5-8.5 Lacs P.A

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TO THE NEW

TO THE NEW is a digital technology company providing digital transformation and product engineering services to ISVs, Consumer Internet, and large enterprises across the globe. We design & build digital platforms and products with Cloud and Data at the focal point by working on cutting-edge tech...

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