Cloud Engineer
- TO THE NEW
- 3 - 6 years
- Noida, Gurugram
- 15 days ago
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Job Description
Job description
Job Summary:
The ideal candidate should have experience in cloud computing, with a strong understanding of cloud infrastructure and services, and would be maintaining and monitoring cloud-based solutions for our clients and would work closely with the MSP team to ensure our clients' cloud environments' reliability, scalability, and security.
What youll do:
- Set up monitoring and troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers
- Provide second-level contact to customers respond to reported issues within the agreed SLA and act as a shift lead for the team handling the first level of support
- Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments
- Automate various processes using configuration management tools like Ansible, Chef, etc., or scripting using Python, Perl, Bash, etc
- Augment the DevOps team to perform break/fix tasks on the customers cloud infrastructure after due diligence and discussion with the requisite stakeholders
- Act as the primary point of contact for customers and participate in regular cadence calls for business improvement
- Own knowledge-sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise
- Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration, etc
- Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved
- Setup, deploy, and manage applications on different cloud platforms as per customer need
- Utilize excellent customer service skills and exceed customers expectations
- Innovate and actively look for improvements in overall infrastructure, performing critical PoCs for improving customer experience and improved stability of the cloud infrastructure
- Troubleshoot system/ network problems and diagnose and solve system issues
- Set up new user accounts, and profiles and deal with password issues
- Establishing a good working relationship with customers and other professionals
- Implement a centralized log managed on multiple applications using either Logentries, Loggly, or ELK
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: TO THE NEWLocation(s): Noida, Gurugram
Keyskills: AWS Linux Troubleshooting Kubernetes
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TO THE NEW
TO THE NEW is a digital technology company providing digital transformation and product engineering services to ISVs, Consumer Internet, and large enterprises across the globe. We design & build digital platforms and products with Cloud and Data at the focal point by working on cutting-edge tech...
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