Technical Support Associate International Voice Process
- Client Of MRT Info
- 0 - 4 years
- Bengaluru
- 17 days ago
- Email to a friend
- Report this job
Job Description
Hiring Alert | International Technical Support Voice Process | Bangalore
MRT Info Technologies Pvt. Ltd. is hiring for a leading International Technical Support Voice Process and is looking for talented candidates to join a dynamic customer support team.
Position
Technical Support Associate International Voice Process
Location: Bangalore (Manyata Tech Park) Work From Office
Eligibility Criteria
- Freshers can apply
- Candidates with a minimum of 1 year of International Voice Process experience are preferred
- Graduates and Undergraduates are eligible
- Excellent communication skills required
- Basic technical troubleshooting knowledge will be an added advantage
- Immediate joiners preferred
Key Result Areas (KRAs) Technical Support Associate (International Voice Process)
1. Customer Technical Support & Issue Resolution (40%)
- Handle inbound and outbound customer interactions through voice support channels.
- Diagnose, troubleshoot, and resolve technical issues related to products, services, software, hardware, or connectivity.
- Guide customers through step-by-step troubleshooting procedures.
- Escalate unresolved or complex technical issues to the appropriate support teams within defined SLAs.
- Ensure high First Call Resolution (FCR) rates and minimize repeat customer contacts.
2. Customer Experience & Service Excellence (20%)
- Deliver exceptional customer service while maintaining professionalism and empathy.
- Understand customer concerns and provide accurate, timely, and effective solutions.
- Maintain high customer satisfaction (CSAT) scores.
- Build customer confidence by providing clear explanations and setting realistic expectations.
- Ensure positive customer interactions that enhance brand reputation.
3. Process Compliance & Quality Standards (15%)
- Adhere to all organizational policies, process guidelines, and compliance requirements.
- Follow approved scripts, call flows, and quality standards.
- Maintain accuracy in customer information, case notes, and ticket updates.
- Achieve quality benchmarks established by the client and internal quality teams.
- Participate in quality audits and implement feedback for continuous improvement.
4. Ticket Management & Documentation (10%)
- Accurately log customer interactions and technical issues in CRM or ticketing systems.
- Update case status and resolution details promptly.
- Ensure complete documentation of troubleshooting steps and outcomes.
- Maintain data integrity and confidentiality of customer information.
- Meet productivity targets
Compensation & Benefits
- Up to 30% hike on current CTC
- Maximum budget up to 5 LPA
- Attractive incentives and career growth opportunities
Shift & Working Schedule
- 5 Days Working
- 2 Rotational Weekly Offs
- Rotational Shifts
- One-way cab facility during odd hours
- Transportation allowance provided for other shifts
Selection Process
- HR Round
- SVAR Assessment
- Versant Assessment
- Managerial Round
Why Join?
- Opportunity to work with a global customer support environment
- Excellent career growth and learning opportunities
- Exposure to international customers and technical support processes
- Professional and employee-friendly work culture
Interested candidates can share their updated CV at: su****a@mr********h.com
Subject Line: Application for International Technical Support Voice Process Bangalore
Immediate Hiring | Freshers & Experienced Candidates Welcome | Apply Now!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Client Of MRT InfoLocation(s): Bengaluru
Keyskills: Voice Support Technical Support International Voice Process Customer Service Technical Support Executive Helpdesk Support Troubleshooting IT Support Customer Support Technical Helpdesk Contact Center Service Desk Customer Care Networking Basics International BPO
Similar positions
Client Of MRT Info
This is a leading global provider of customer experience (CX) solutions and technology, specializing in designing, building, and running intelligent, end-to-end experiences for some of the world's best brands, including over 100 Fortune Global 500 companies. Positioned as a new breed of tech company...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in