Team Leader - Operations-United @ ATAIN

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Team Leader - Operations-United

ATAIN
2 - 7 years
India
15 days ago
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Job Description

As the Team Leader - Operations-United, you will play a crucial role in our Airlines & Hospitality department. Your primary responsibility will be to lead and motivate a team of professionals, ensuring the smooth operation of our chat-based customer support processes. You will be responsible for driving improvements in Average Handle Time (AHT) and overall team performance. This role requires strong leadership skills, a deep understanding of chat process management, and the ability to mentor and develop team members.

Job Classification

Industry: FMCG
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: ATAIN
Location(s): India

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Keyskills: bpo operations management chat process attrition team management team handling customer service aht csat customer support process management operations team leading chat leadership leadership skills hospitality tl team performance shrinkage communication skills

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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ATAIN

\n\n Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection reliability, accountability and trust. We have realized many of our employee poten...

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Team Leader - Operations-United @ ATAIN

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