Handle international calls from clients across various countries, including UK, US, Australia, and other regions.
Process customer queries related to banking products and services in a timely and efficient manner.
Resolve issues promptly and provide accurate solutions to customers' concerns.
Maintain records of all interactions with customers using CRM software.
Job Requirements :
1-10 years of experience in an International BPO environment handling international voice processes.
Proficiency in Australian process, UK process, US process, and international calling skills are essential.
Strong communication skills with the ability to handle high-pressure situations effectively.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full time