L2 Messaging support Professional
- Softtek
- 3 - 8 years
- Remote
- 24 days ago
- Email to a friend
- Report this job
Job Description
L2 Messaging support Proficient
Requirements:
3+ years L2 Messaging Admin (Microsoft)
3+ YoE with different Microsoft 365 services (Teams, Onedrive, Outlook,etc)
Experience with onprem and cloud services
Strong communication skills (very good+)
ITIL oriented troubleshooting
Usage of Microsoft Remote Connectivity Analyzer (2+ YoE)
Responsibilities:
Provide technical Level 2 Support for server infrastructure across domain hardware, virtual systems (e.g., Vmware vSphere), Windows server technologies
-Create, modify or delete user, shared, room, equipment or remote mailbox.
-Restrict or allow mailbox access.
-Create, modify or delete distribution lists.
-Create, modify or delete contacts.
-Check mailbox size via PowerShell.
-Recover a deleted mailbox and associate it with the desired user.
-Analyze proper functionality for Exchange web services via Microsoft Remote Connectivity Analyzer.
-Analyze proper functionality for Outlook connectivity via Microsoft Remote Connectivity Analyzer.
-Enable or disable mailbox audit logging for an individual mailbox.
-Create, modify, or delete journal rules to journal all messages sent from and received by the recipient.
-Enable or disable Exchange online archive for a mailbox.
-Put a mailbox on legal hold to preserve deleted items.
-Use the Microsoft Remote Connectivity Analyzer to validate the ActiveSync Autodiscover and Outlook Autodiscover connectivity is working properly.
-Run administrator role group report.
-Run mailbox litigation hold reports to keep track of the enabled or disabled litigation hold settings to a mailbox.
-Export administrator audit logs to discover who made changes to the organization, server or recipient configuration.
-Run message traces to track a message.
-Use the Microsoft Remote Connectivity Analyzer to test mail flow and MX record (Mail Exchanger DNS records) configuration.
-Check the quarantine section to remove or release messages that reside in the quarantine in the Exchange Admin Center (EAC).
-Put a mailbox on an in-place hold to preserve mailbox items.
-Export the results of a multi-mailbox search to an Outlook data file (PST).
-Export the content of the mailbox into an Outlook data file (PST).
-Import the content from Outlook data file (PST) to mailbox.
-Add or remove IP addresses in Connectors configuration.
-Add or remove IP addresses in Receive Connectors for Relay.
-Validate the email address domains are added to the tenant.
-Maintain and operate Azure Active Directory Connect application.
-Create, modify, or delete user accounts, such as the related permissions and required assigned services and licenses for Microsoft Office 365 online services and add-on services.
-Create, modify, or delete user accounts or reset the related password of a user account (not synchronized from active directory).
-Assign or remove user administrative privileges.
-Verify the service health in the Microsoft Office 365 online services portal.
-Verify the planned maintenance in the Microsoft Office 365 online services portal.
-Edit the organizations profile in the Microsoft Office 365 online services portal.
-Maintain organizations certificates required for the services.
-Provide third level support and administration for Microsoft Office 365 online services: Exchange Online, OneDrive for Business, License management, Teams.
-Maintain individual groups, group owners, group members and group settings.
-Maintain Office 365 groups configuration and permissions.
-Restore deleted groups or groups associated with a plan in Office 365 groups.
-Perform changes, updating the configuration and security policies for the Office 365 Collaboration Services.
-Maintain OneDrive for Business sync, share, and store functionality.
-Create OneDrive for Business usage and activity reports.
-Granting SharePoint access and permissions.
-Activating/deactivating SharePoint features.
-Creating new sites based on existing templates.
-Change site configuration settings.
-Maintain Teams federation with external domains.
-Assign and unassign user licenses based on their roles and needed features.
Required Languages:
Advanced English 80-95%
Locations:
Mexico (Remote), Colombia (Remote), India (Remote)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Security AdministratorEmployement Type: Full timeContact Details:
Company: SofttekLocation(s): Remote+ View Contact
Keyskills: Powershell Litigation Active directory DNS Windows Troubleshooting MS Office license management office 365 Auditing
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Softtek
About Softtek: Softtek is over 30 years old Mexico based Software Company with around 8000 employees. We have 39 offices in North America, Latin Europe and Asia with 10 Global Delivery Centers in the US, Mexico, China, Brazil, Argentina, Spain and India. We have around 300 customers in over 29 count...
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