Renewal Representative (ME&SA)
- Sophos
- 4 - 9 years
- Remote
- 15 days ago
- Email to a friend
- Report this job
Job Description
Role Summary
The Renewal Representative is responsible for managing a portfolio of existing customers to drive on-time renewals, maximize retention, reduce churn, and identify expansion opportunities through upsell and cross-sell motions. This role owns the end-to-end renewal cycle and partners closely with Customer Success, Account Executives, Finance, Legal, and Operations teams to deliver predictable recurring revenue growth.
The position typically handles mid-market or enterprise accounts and is expected to independently manage negotiations, forecasting, and customer relationships.
Shift timings - 12PM - 9PM IST
What you will do
- Own and manage a renewal book of business for assigned accounts.
- Engage customers proactively 90 120 days before contract expiration.
- Drive high renewal rates and achieve quarterly/annual retention targets.
- Execute pricing negotiations, contract discussions, and commercial conversations.
- Identify and qualify upsell/cross-sell opportunities and collaborate with Account Executives.
- Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce.
- Partner with Customer Success Managers to address adoption risks and customer concerns.
- Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution.
- Develop account renewal strategies for at-risk customers.
- Ensure accurate quoting, invoicing, and renewal documentation.
- Analyze churn drivers and recommend retention strategies.
- Maintain strong executive-level customer relationships.
What you will bring
- 4 years of experience in Renewal Sales.
- Strong experience managing recurring revenue or subscription-based business.
- Proven track record of meeting renewal/retention quotas.
- Experience with SaaS contracts, pricing, and subscription models.
- Strong negotiation and objection-handling skills.
- Excellent stakeholder management and communication skills.
- Proficiency in CRM tools like Salesforce.
- Strong forecasting and pipeline management capabilities.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: SophosLocation(s): Remote
Keyskills: Procurement Automation HP data protector Machine learning Stakeholder management Forecasting Monitoring Recruitment CRM Salesforce
Sophos
Powered by SophosLabs a global threat intelligence and data science team Sophoscloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomwa...
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