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IVR Business Analyst @ Zensar

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 IVR Business Analyst

Job Description


IVR Functional Consultant


  • Someone who has already worked on IVR Dev projects on Nuance.
  • Creation of functional requirements based on business/client/end user needs
  • Strong understanding in IVR systems and platforms (any platform, not all) (e.g., Microsoft Dynamics 365, Google Dialogflow, AWS Lex, Genesys, Nuance NDF/Mix, Avaya, Cisco)
  • Automation testing using Cyara or similar tools
  • Experience in technical writing
  • Experience working on large/complex projects
  • Ability to communicate with engineers on requirements and expected outcomes
  • Familiarity with voice components and/or contact center practices/procedures
  • IVR knowledge of call flows, automation, self service
  • IVR, Complex ACD testing (both speech and DTMF)
  • Smoke testing, System integration testing, regression testing
  • Creation of Visio call flows, both detailed and high level based off User interface documentation

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: Zensar
Location(s): Pune

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Keyskills:   Nuance cyara Contact Center Analytics Automation Testing Call Flow Regression Testing System Integration Testing Acd IVR dtmf Genesys Ivr Testing dialogflow MS Office Smoke Testing acd testing visco call flow Cx Amazon Lex selfservice cisco Avaya

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Zensar

Zensar Technologies Limited Zensar Technologies is among the top 25 software and BPO services providers in India. It is an RPG Group company. Headquartered in India, Zensar Technologies has marketing presence in US, Europe and Asia Pacific regions. The company has operations and a customer bas...

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