Walk-in || Wipro Is Hiring For Associate Backoffice- Us Hr Operations

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Walk-in || Wipro Is Hiring For Associate Backoffice- Us Hr Operations

Wipro
0 - 3 years
Mumbai
10 days ago
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Job Description

Role & responsibilities

Looking for Backoffice Associates for Airoli Location

Work location : Gigaplex office, Building no 3, 3rd floor, Airoli West, near Patni ground

Exp: 0-3 Years (Freshers are also welcome)
Non Voice Process
Night Shift only (Both side cab available)
Service Agreement- 1 year

Age criteria: 22 years to 27 years are allowed

Role & responsibilities Associate (Process: US HR operations)

Work Experience 0-36 months

Summary

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines

Preferred candidate profile

Relevant Experience Any/Basic MS Excel CategoryCategory Back office/Data handling or data management.

Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Service Agreement Applicable for 1 year (Mandatory).

Education Skills - graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part-time MBA, PGDM B.Tech & MBA full-time freshers are not eligible

Note : Looking for immediate joiners or who can join within 10-15 days

Note: Full time MBA and Technical graduates are not allowed.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Human Resources
Role Category: HR Operations
Role: HR Operations - Other
Employement Type: Walk-ins

Contact Details:

Company: Wipro
Location(s): Mumbai

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Keyskills: Back Office Entry Level Communication Skills Customer Service Non Voice Process Back Office Operations Backend Operations HR Operations Non Voice Fresher Hiring Data Entry Bpo Non Voice

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Wipro

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Walk-in || Wipro Is Hiring For Associate Backoffice- Us Hr Operations

Home > Hr Operations