Wipro is hiring For Uk Pension Insurance-Immediate Joiners
- Wipro
- 0 - 3 years
- Noida, Gurugram
- 11 days ago
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Job Description
Job description
Roles and Responsibilities:
- High complex activity processing & approvals basis DOA.
- Works independently, and in unison with Aviva brand values, to agreed standards and guidelines with a full practical grasp of systems, methods and applications.
- Participate in daily/weekly reviews with internal/external stake holders
- Performance Management Set performance standards, Helping team meet targets, performance evaluation & corrective actions
- Ability to perform RCA and derive solutions
- Drive process improvements, re-design, automation across processes
- Engage with internal & external customers with full transparency, timely and meaningfully and involve sr. leaders when required.
- Through understanding of standard operating procedures and compliance to local regulations/guidelines.
- Manage referrals on customer queries, provide relevant information, solve disputes and handle difficult conversations with professionalism and customer obsession.
- Support managers with subject matter expertise & business insights
- Provide all stakeholders with periodic/adhoc reporting
- Ability to train & coach and provide floor support
- Work with speed and accuracy
- Call/transactional audits and participation in calibration sessions
Essential Hiring Skills:
- Excellent verbal & written communication in English with strong analytical skills. Quick learner and team player. Proficient in MS office suite.
- Prior experience and deep expertise in US Insurance domain/UK Savings and Retirement OR Customer service . Willing to work in shifts.
- Prior experience in quality management, process improvements including knowledge of transformation tools, automation & analytics with strong track record in driving benefits
- Managing entry/mid-level business counterparts/Client interactions
- Decision making & ability to work collaboratively.
Shift Timing : 1.30 PM to 11.30 PM
Transport: One way drop
Work mode: Work from office
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office OperationsEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Noida, Gurugram+ View Contact
Keyskills: Backend Process Backend Operations
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Wipro
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive po...
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