Production and Support Engineer @ Zensar

Job Description

L2 Support Engineer with .NET as the primary skill is responsible for maintaining and troubleshooting Applications in production, ensuring stability, resolving incidents, and collaborating with development teams. The role emphasizes debugging, SQL expertise, and adherence to ITIL processes

• Role Overview Provide L2 support for .NET applications, focusing on incident resolution, debugging. Ensure system stability and performance in production environments.
• Key Responsibilities
• Handle incident management, troubleshooting, and root cause analysis.
• Debug and fix issues in .NET applications (C#,.NET).
• Monitor application performance and proactively identify issues.
• Manage ticket queues and ensure closure within SLAs.
• Work in in shift-based operations and on-call rotations (including weekends).
• Maintain documentation, logs, and knowledge base entries.
• Support change/patch release activities.

Required Skill

• .NET Framework: Strong knowledge of C#,.NET.
• SQL: Proficiency in stored procedures, query optimization, and troubleshooting.
• Debugging: Hands-on experience with complex issue resolution.
• Cloud Exposure: Basic knowledge of AWS/Azure.
• ITIL Processes: Familiarity with incident, problem, and change management.
• Ticketing Tools: Experience with ServiceNow or similar.
• Soft Skills: Strong communication, client interaction, and teamwork.

Preferred Skills

• Experience with performance monitoring tools.
• Basic scripting skills (PowerShell, Bash, etc.).
• Knowledge of release/change management processes.

Apply here: https://forms.cloud.microsoft/r/SNDYfhGAib

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - 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Keyskills:   C# .Net SLA ITIL L2 Support SQL