SailPoint Support Engineer (IdentityIQ)
- Cognizant
- 5 - 10 years
- Bengaluru
- 7 days ago
- Email to a friend
- Report this job
Job Description
Location: Bangalore (Relocation accepted)
Work Mode: 100% Onsite (No WFH)
Work Environment: Secure "Clean Room" setup (24/7 rotational shifts)
We are looking for experienced professionals to support SailPoint IdentityIQ in a high-security, enterprise environment.
Key Responsibilities- Support SailPoint IdentityIQ operations (L2/L3 support)
- Manage and troubleshoot:
- Account aggregation processes
- Provisioning workflows
- Access certifications
- Role-Based Access Control (RBAC)
- Monitor logs and diagnose system-level failures
- Handle incidents, problems, and changes following ITIL processes
- Coordinate with cross-functional teams in a 24/7 support model
- 3+ years of experience in SailPoint IdentityIQ support
- Strong understanding of IAM concepts and workflows
- Experience with ITIL processes (Incident, Problem, Change)
- Hands-on troubleshooting and log analysis skills
- Experience supporting large enterprise IAM environments
- Familiarity with ServiceNow/JIRA or similar ticketing tools
- Experience in regulated / high-security environments
- Strong ownership and accountability
- Ability to stay calm under incident pressure
- Excellent communication skills (written & verbal)
- Detail-oriented with strong documentation discipline
- Collaborative and service-focused mindset
- Work from office is mandatory (No WFH)
- Role requires working in a secure ODC (Clean Room)
- Must be flexible for 24/7 rotational shifts
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Bengaluru
Keyskills: engineering support ticketing tools documentation verbal communication identityiq identity access management workflow analysis servicenow java concepts iam ticketing writing sailpoint troubleshooting access control oracle identity manager communication skills itil jira
Cognizant
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the w...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in