SailPoint Support Engineer (IdentityIQ) @ Cognizant

Location: Bangalore (Relocation accepted)
Work Mode: 100% Onsite (No WFH)
Work Environment: Secure "Clean Room" setup (24/7 rotational shifts)

We are looking for experienced professionals to support SailPoint IdentityIQ in a high-security, enterprise environment.

• Support SailPoint IdentityIQ operations (L2/L3 support)
• Manage and troubleshoot:
  • Account aggregation processes
  • Provisioning workflows
  • Access certifications
  • Role-Based Access Control (RBAC)
• Monitor logs and diagnose system-level failures
• Handle incidents, problems, and changes following ITIL processes
• Coordinate with cross-functional teams in a 24/7 support model

• 3+ years of experience in SailPoint IdentityIQ support
• Strong understanding of IAM concepts and workflows
• Experience with ITIL processes (Incident, Problem, Change)
• Hands-on troubleshooting and log analysis skills

• Experience supporting large enterprise IAM environments
• Familiarity with ServiceNow/JIRA or similar ticketing tools
• Experience in regulated / high-security environments

• Strong ownership and accountability
• Ability to stay calm under incident pressure
• Excellent communication skills (written & verbal)
• Detail-oriented with strong documentation discipline
• Collaborative and service-focused mindset

• Work from office is mandatory (No WFH)
• Role requires working in a secure ODC (Clean Room)
• Must be flexible for 24/7 rotational shifts