Citrix Support Engineer - Chennai
- Virtusa
- 5 - 10 years
- Chennai
- 9 days ago
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Job Description
Experience Level: 5-7 Years1. Role Summary:
Must Have Skills - Citrix, CVAD, PLM, ERP, CAD, and SCADA-linked apps, ESXi
The L3 Infrastructure Engineer will serve as the highest escalation point for a mission-critical Citrix and VMware environment. In a manufacturing context, this role is vital for ensuring "Zero Downtime" for shop-floor applications, shipping systems, and engineering workstations. You will lead the architecture, high-level troubleshooting, and security hardening of the entire delivery stack, from the hypervisor to the NetScaler gateway.2. Core Technical ResponsibilitiesCitrix Stack Management
(XenApp/CVAD)Architecture & Design: Maintain and optimize a high-availability Citrix Virtual Apps and Desktops (CVAD) site architecture.
Provisioning Excellence: Deep administration of PVS (Provisioning Services) for high-speed streaming and MCS (Machine Creation Services) for cloud-integrated/persistent workloads.
App Hosting: Manage specialized XenApp hosting for manufacturing-specific software (PLM, ERP, CAD, and SCADA-linked apps).
User Experience: Master-level management of Citrix Profile Management (UPM), WEM (Workspace Environment Management), and StoreFront.Netscaler (Citrix ADC)Traffic Management: Configure and manage Load Balancing (LB) for internal services and Global Server Load Balancing (GSLB) for multi-site disaster recovery.
Access Gateway: Lead the administration of Netscaler Gateway for secure remote access, including AAA, nFactor authentication, and SSL Certificate management.
Troubleshooting: Expert use of Wireshark and Netscaler Insight/ADM to diagnose latency and connection failures.
Virtualization & Hypervisor (VMware)vSphere Mastery: Manage large-scale ESXi clusters, vCenter 7.x/8.x, and distributed switches.
Capacity Planning: Perform resource optimization (CPU/RAM/Storage) to ensure VM performance does not impact manufacturing production lines.Host Management: Perform firmware updates and host patching using Lifecycle Manager.Windows Server & Other Core ServicesOS Lifecycle: Manage Windows Server versions from legacy 2012/2012 R2 (handling legacy shop-floor apps) to modern 2019/2022 environments.Active Directory: Advanced GPO (Group Policy) management, OU structures, and AD Site/Services optimization for low-latency logins.
Network Services: High-availability configuration and troubleshooting of DNS, DHCP, and IPAM.VLAN & Networking: Practical knowledge of network segmentation. You must understand how Citrix traffic traverses different VLANs (e.g., Corporate vs. Production/IoT zones).
Site Survivability: Ensuring local site servers can continue to operate if the WAN link to the central data center fails.
Hardware Integration: Troubleshooting specialized peripherals (label printers, scanners, PLC interfaces) mapped through Citrix sessions.
Cybersecurity Basics: Implement "Least Privilege" access. Hardening of Citrix VDAs and Windows Servers using CIS benchmarks.Threat Mitigation: Understanding of DDoS protection on Netscaler and securing the environment against lateral movement.
Audit Readiness: Maintaining logs for compliance and performing regular vulnerability patching (Patch Management).
MTTR (Mean Time to Resolution): Minimizing downtime for critical production-line apps.Uptime: Maintaining 99.9% availability for the Citrix and Netscaler infrastructure.
Automation: Percentage of manual tasks (like image updates or health checks) automated via PowerShell.Certifications (Preferred): CCP-V (Citrix Certified Professional), CCE-V (Expert), VCP (VMware Certified Professional), or MCSE.Tools: PowerShell (Advanced Scripting), Citrix Director, Citrix ADM, VMware vROps, and SolarWinds/SCOM
Job Classification
Industry: Financial ServicesFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: VirtusaLocation(s): Chennai
Virtusa
Virtusa Consulting Services Pvt Ltd http://www.virtusa.com Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services. Using our enhanced global delivery model, innovative platforming approac...
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