Bpo / Customer Relation / Inbound / Outbound / Voice / Sales / Ites
- Fortune 500
- 0 - 5 years
- Bengaluru
- 18 days ago
- Email to a friend
- Report this job
Job Description
Hiring: Customer Support Executive International Voice Process (UK/US Shift)
Location: Bangalore.
Qualification: PUC / Undergraduate / Graduate
Experience: Freshers & Experienced Candidates Welcome
Salary: 2.5 LPA 6.5 LPA + Incentives
Shifts: UK Shift / US Shift / Rotational Shift
Benefits: Cab Facility, Incentives, PF, ESI, Medical Insurance
Open Domains
Banking Customer Support
Responsibilities:
- Handle customer queries related to accounts, cards, loans, transactions, and digital banking.
- Resolve customer concerns through inbound voice support.
- Maintain accurate records in CRM systems.
- Ensure compliance with banking and data security policies.
Requirements:
- Excellent communication skills.
- Basic knowledge of banking products preferred.
- Freshers and experienced candidates can apply.
Technical Support Executive
Responsibilities:
- Troubleshoot software, hardware, and application-related issues.
- Assist customers with login, connectivity, and system errors.
- Escalate unresolved technical concerns to higher support teams.
- Deliver exceptional customer experience.
Requirements:
- Good analytical and problem-solving skills.
- Basic technical knowledge preferred.
- Strong communication skills.
E-Commerce Customer Support
Responsibilities:
- Assist customers with orders, returns, refunds, and delivery-related concerns.
- Resolve product and payment-related queries.
- Maintain high customer satisfaction scores.
- Handle inbound customer interactions through calls, chat, or email.
Travel Process Executive
Responsibilities:
- Handle flight, hotel, and travel booking inquiries.
- Process cancellations, modifications, and refunds.
- Assist customers with ticketing and itinerary changes.
- Deliver support through voice, chat, and email channels.
Preferred:
- Experience with GDS tools such as Amadeus, Sabre, or Galileo.
Insurance Customer Support Executive
Responsibilities:
- Assist customers with policy information, claims status, renewals, and coverage details.
- Handle inbound customer inquiries professionally.
- Maintain documentation and customer records.
- Ensure service quality and customer satisfaction.
Eligibility
Excellent English Communication
Customer-centric attitude
Flexible to work in UK/US shifts
Freshers & Experienced Candidates Welcome
Immediate Joiners Preferred
Selection Process
- HR Round
- Communication Assessment.
- Operations Round
- Final HR Discussion
Interested candidates can Contact on below numbers.
Namrata : 0998602...
Sumitra : 0938088...
Shravani : 0938087...
Varsha : 0951390...
Rinal : 0998658...
Aditya : 0888477...
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: Fortune 500 companiesLocation(s): Bengaluru
Keyskills: Email Support Cross Sales Voice Process Customer Retention Customer Handling Client Success BPO Upsell Customer Service Cross Selling Chat Support Inbound Technical support Client Satisfaction Chat Process Upselling Client Retention Service Desk Escalations Voice
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