Manage cloud infrastructure provisioning across Azure and AWS, from request intake to deployment and operational readiness.
Work closely with application, platform, network, database, and cloud operations teams to provision infrastructure following industry best practices.
Handle cloud access management, including subscriptions, accounts, resource structures, service principals, managed identities, and service accounts, ensuring proper security and audit compliance.
Identify issues, perform root cause analysis (RCA), and implement long-term solutions to improve efficiency and reduce recurring problems.
Provide L2/L3 support for cloud provisioning, resolving complex issues related to infrastructure, access, networking, and policies.
Manage and troubleshoot DNS and API provisioning, including name resolution issues.
Support application connectivity troubleshooting (app-to-database, private endpoints, firewall rules, security groups, routing, and TLS configurations).
Work with AKS (Azure Kubernetes Service) ingress configurations, including routing, TLS setup, and secure exposure of applications.
Improve request validation processes and drive workflow enhancements for better governance and accuracy.
Handle ServiceNow requests and remediation activities within defined SLAs.
Contribute to DevX/self-service portal improvements to enhance developer experience and onboarding efficiency.
Create and maintain documentation such as runbooks, workflows, and knowledge articles.
Explore and suggest AI-driven solutions for improving infrastructure provisioning and operations.
Should have good understanding of Azure DevOps (ADO) Boards and dashboard concepts
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Cloud System AdministrationEmployement Type: Full time