Customer Service Representative @ Wroots Global

Job Description

Job Title: Customer Support Representative (International Voice Process)

Location: Whitefield, Bangalore
Company: Avalon
Salary: 4,00,000 LPA
Process: International Voice Process
Experience Required: 1 Year in International Voice Support
Working Days: 5 Days a Week
Week Offs: 2 Rotational Offs

Job Description

Avalon is looking for enthusiastic and customer-focused Customer Support Representatives to join our International Voice Process team in Whitefield, Bangalore. The ideal candidate should have at least 1 year of experience in an international voice process, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints effectively.
• Provide accurate information regarding products, services, and processes.
• Maintain a high level of customer satisfaction and service quality.
• Document customer interactions and update records in the CRM system.
• Meet individual and team performance metrics, including quality and productivity targets.
• Follow company policies and compliance guidelines while handling customer interactions.

Required Skills & Qualifications

• Minimum 1 year of experience in an International Voice Process.
• Excellent verbal communication skills in English.
• Strong customer service and problem-solving abilities.
• Ability to handle customer concerns with patience and professionalism.
• Basic computer knowledge and familiarity with CRM tools.
• Willingness to work in rotational shifts.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   customer relationship technical support communication skills voice process english