Hiring IT Service Desk Technical Support Voice @ White Horse Manpower

Job Description

Hiring IT Service Desk / Technical Support (Voice International Process) | Pune | 1  5 Years | 4   7 LPA

Job Description:
We are hiring IT Service Desk / Technical Support (Voice) professionals to support global clients in an international process. The role involves troubleshooting, providing L1/L2 support, and ensuring timely resolution of technical issues across multiple platforms and devices.

Key Responsibilities:

• Provide remote support for laptops, desktops, LAN, and enterprise applications.
• Troubleshoot issues on iOS, Android, and Windows devices.
• Handle OS support (Windows XP 10) including patch updates, registry fixes, and virus/security troubleshooting.
• Support Office 365, Outlook, Skype, Teams, and SharePoint applications.
• Manage VPN connectivity, TCP/IP, and OSI model-based troubleshooting.
• Handle and resolve tickets in compliance with SLA/KPIs.
• Deliver excellent customer service in an international voice support environment.

Requirements:

• 15 years of experience in IT Help Desk / Service Desk / Technical Support.
• Prior experience in an ICT Service Desk environment preferred.
• Strong knowledge of Office 365, Networking, VPN, and OS troubleshooting.
• Excellent verbal communication skills for global customer interaction.
• Willingness to work in rotational shifts (5 days a week).

Location: Pune
CTC: 47 LPA
Shift: Rotational
Work Days: 5 days/week

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Keyskills:   it helpdesk remote desktop support voice process