Patient Experience Manager @ Manipal Hospitals

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Patient Experience Manager

Manipal Hospitals
6 - 8 years
Pune
22 days ago
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Job Description

Workflow Optimization: Monitor the daily patient journey from registration and initial triage to consultation, diagnostics, and billing to reduce bottlenecks

Appointment Management: Oversee doctor consultation schedules, manage walk-ins, and ensure timely communication regarding schedule changes or delays

Team Supervision: Train, supervise, and roster front-office staff, nursing personnel, and clinic coordinators

Interdepartmental Liaison: Bridge the gap between the OPD and other hospital units (e.g., Pharmacy, Laboratory, Inpatient/IPD) to guarantee continuity of care

Customer Service: Address patient queries, assist with navigation, and ensure a welcoming, organized environment.

Complaint Resolution: Handle patient feedback and escalate complicated issues to higher administration to maintain service quality

Billing & Insurance: Supervise cash/credit billing, process insurance documentation, and enforce transparent fee structures.

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Walk-ins

Contact Details:

Company: Manipal Hospitals
Location(s): Pune

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Manipal Hospitals

As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, and a talented pool of over 5,600 doctors an...

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