Quality Analyst - International Process (BPO)
- IntouchCX
- 1 - 4 years
- Hyderabad
- 9 days ago
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Job Description
Location: Mindspace, Hyderabad
Employment Type: Full-time
About the Role
IntouchCX is looking for dynamic and customer-focused professionals to join our team as Quality Analysts. This opportunity is ideal for candidates with experience in international customer support who are passionate about quality, customer experience, and process excellence.
Key Responsibilities
- Monitor and evaluate customer interactions to ensure compliance with quality standards and client requirements.
- Conduct call audits and provide constructive feedback to improve agent performance.
- Identify trends, process gaps, and areas of improvement through quality evaluations.
- Maintain quality scorecards and generate quality reports as required.
- Collaborate with operations and training teams to drive continuous improvement initiatives.
- Ensure adherence to organizational policies, processes, and customer service standards.
Eligibility Criteria
- Minimum 1 year of experience in an International Voice Support / International Voice Process is mandatory.
- Prior experience as a Quality Analyst is not mandatory; however, candidates with QA experience will be given preference.
- Graduates only (any stream).
- Strong communication, analytical, and feedback delivery skills.
- Ability to work in a fast-paced customer service environment.
Work Schedule
- 24/7 Rotational Shifts
- Rotational Week Offs
- 5 Days Working & 2 Days Off
Compensation & Benefits
- Two-way cab facility within a 25 km radius of the office location.
- Employees opting for self-commute will receive an additional Travel Allowance (over and above the offered CTC).
- Opportunity to build a rewarding career with a global customer experience organization.
Work Location
IntouchCX - Mindspace, Hyderabad
Apply now:
Email: sr************y@in******x.com
Drop your resume on below contact number: +91 90321 32467 (only what's app)
If you have a passion for quality, customer experience, and continuous improvement, we'd love to hear from you. Apply now and be a part of our growing team at IntouchCX!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Call Quality AnalystEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Quality Monitoring Quality Audit Call Quality Call Audit Call Calibration Quality Tools
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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