Customer Support - Team Lead (Flights) - Travel @ Paytm

Home > Customer Success, Service & Operations - Other

Customer Support - Team Lead (Flights) - Travel

Paytm
4 - 9 years
Bengaluru
8 days ago
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Job Description

Role & responsibilities

Customer Experience:
Ensure exceptional customer service across all channels (phone, email, chat, social media).
Handle escalated customer issues and complex inquiries.
Identify and address trends in customer complaints and feedback.
Proficiency in using CRM software and other customer service tools.
Proactively identify opportunities to improve the customer experience.

Operational Excellence:
Implement process improvements and best practices to enhance team productivity and
customer satisfaction.
Collaborate with other departments (e.g., product, engineering, growth and finance) to
resolve customer issues and improve the platform.
Stay up to date on industry trends and best practices in customer service.

Preferred candidate profile

Bachelors degree in a related field preferred.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong customer focus and a passion for delivering exceptional customer service.

Preferred Qualifications:
Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools.

Job Classification

Industry: FinTech / Payments
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Paytm
Location(s): Bengaluru

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Customer Support - Team Lead (Flights) - Travel @ Paytm

Home > Customer Success, Service & Operations - Other