Banking Ops Analyst
- ANZ
- 1 - 5 years
- Bengaluru
- 7 days ago
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Job Description
About the Role
As a Banking Operations Analyst you will be responsible to involves delivering Transaction Services in line with policy and regulatory requirements, while professionally managing stakeholder enquiries through to resolution. It includes providing accurate administrative support, ensuring error-free documentation, communicating clearly with stakeholders, and supporting team members through guidance and collaboration.
Banking is changing and we are changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role, you will be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Bengaluru
Work Schedule: Early Morning Shift
What will your day look like
As a Banking Operations Analyst you will:
- Maintain consistent productivity levels while managing daily workload efficiently. Support workforce capacity planning by ensuring accurate tracking of tasks and outputs.
- Record and update information in work tools with high accuracy to minimize rework for yourself and the team.
- Complete assigned tasks and customer/partner interactions with a strong focus on quality, targeting 97% accuracy and minimal errors.
- Monitor personal performance metrics, contributing to 100%+ productivity and understanding how your work impacts team outcomes.
- Apply strong process knowledge and assist others by providing guidance and clarity when needed.
- Conduct quality checks on your own work, take ownership of improvements, and contribute to overall team quality standards.
- Complete all required compliance training, adhere to policies, maintain information security, and escalate potential risks promptly.
- Continuously look for opportunities to improve efficiency, quality, and overall performance across the team.
What will you bring
To grow and be successful in this role, you will ideally bring the following:
- Strong understanding of banking processes and procedures, gained through operational experience.
- Confident communication skills with the ability to manage routine escalations independently.
- Hands-on experience with Banking systems such as EODSF, CAP, CARDS, CARBE, Web Voucher, Vision Plus, and Siebel.
- A customer-focused mindset with excellent service delivery skills.
- Ability to work proactively in a team environment, collaborate across locations, meet SLAs, and effectively prioritise tasks.
- Capability to support and coach junior team members, contributing to overall team development.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Onboarding - Non VoiceEmployement Type: Full timeContact Details:
Company: ANZLocation(s): Bengaluru
Keyskills: Administration Operations Analyst Siebel Transaction services Information security Banking operations Vision Plus Operations Financial services Capacity planning
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