Travel Consultant
- International BPO
- 1 - 6 years
- Noida, Gurugram
- 8 days ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Handle end-to-end flight reservations, ticketing, reissuance, and cancellations.
- Process domestic and international travel bookings.
- Perform manual ticketing and fare calculations accurately.
- Manage booking modifications, exchanges, refunds, and schedule changes.
- Assist customers with travel-related queries and provide suitable travel solutions.
- Assist customers with travel-related queries and provide suitable travel solutions.
- Ensure compliance with airline policies and travel regulations.
- Coordinate with airlines, travel partners, and customers for booking resolutions.
- Maintain accurate booking records and documentation.
- Deliver high-quality customer service while meeting productivity and quality targets.
- Resolve customer concerns within defined turnaround times.
Preferred candidate profile
- Minimum 1 year of experience in Travel Process.
- Hands-on experience with GDS platforms:
- Sabre
- Amadeus
- Strong knowledge of:
- International Ticketing
- Domestic Ticketing
- Manual Fare Construction
- Flight Reservations
- Reissue & Refund Processing
- PNR Handling
- Itinerary Management
- Airline Rules & Fare Policies
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service orientation.
- Ability to work in a fast-paced environment.
Preferred Candidate Profile
- Experience in BPO/KPO Travel Process, Travel Agency, OTA, Airline Support, or Corporate Travel.
- Knowledge of global travel regulations and airline procedures.
- Comfortable handling international customers and travel requests.
Benefits
- Competitive Salary
- Hybrid Work Model
- 5 Days Working
- Fixed Weekends Off
- Career Growth Opportunities
- Supportive Work Environment
FOR MORE DETAILS CONTACT - SIMRAN (9266885***)
si***n@ex********************s.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: International BPOLocation(s): Noida, Gurugram
Keyskills: IATA Amadeus galelio GDS Sabre worldspan Rescheduling International Ticketing Reservation manual ticketing Refunds Cancellation us voice process international air ticketing Air Ticketing travell process International Voice Process International BPO International
Similar positions
International BPO
Key Responsibilities: Resolve customer queries and ensure satisfaction. Maintain accurate records and follow company protocols. Skills: Strong communication and problem-solving skills. contact: 9140380062
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in