The Identity and Access Management (IAM) team provides services for Nokia''s workforce and business-to-business domains. Our diverse global team maintains over a dozen IAM-related services in legacy on-premises and modern cloud landscapes. Nokia IAM is currently focused on renewing services to leverage cloud platform capabilities. We are looking for an experienced NetIQ IDM and/or Saviynt IGA specialist to join our third-tier support team. The ideal candidate will possess the expertise to independently troubleshoot and resolve complex service problems and escalated incidents within our Identity Management services.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
Solve complex/technical problems in IDM services
Support the deployment of IDM service updates and enhancements
Assist with infrastructure and server upgrades
Monitor the current environment and take proactive actions to maintain the service
Mentor junior team members
Interface with IDM T2, Service Delivery Management, and surrounding subject matter experts.
Qualifications
Must-Have:
Bachelor''sdegreeincomputerscience,with6+yearsofhands-onexperiencewithIdentitymanagementsystemsand2+yearsofhands-onexperienceusingNetIQIDMand/or Saviynt IGA product suite.
Strong understanding and hands on experience with NetIQ Identity Manager Engine, Drivers, Remote Loader, iManager, User App, Workflows, Policies, Drivers (User app, AD, Role and Resource, etc.)
Strong understanding and hands on experience with Saviynt Enterprise Identity Cloud