Customer Service Executive - Two Wheeler Loans
- Tata Capital
- 2 - 7 years
- Kanpur
- 4 days ago
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Job Description
We are looking for a highly skilled and experienced Customer Service Executive to join our team at Tata Capital Ltd, responsible for providing exceptional service to customers in two-wheeler loan operations. The ideal candidate will have a strong background in customer service and experience working with two-wheeler loans.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally and promptly.
- Provide excellent customer service through various channels, including phone, email, and walk-in visits.
- Process and manage customer requests related to two-wheeler loan applications.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless execution of customer services.
- Identify and escalate potential issues or concerns to senior management.
Job Requirements
- Minimum 2 years of experience in customer service, preferably in the financial industry.
- Strong knowledge of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computer systems and software applications.
- Strong problem-solving and analytical skills.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Walk-insContact Details:
Company: Tata CapitalLocation(s): Kanpur
Keyskills: application software c++ c customer relationship customer service customer interaction networking customer support system administration operations computer systems loan operations linux microsoft windows customer handling communication skills
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Tata Capital Limited is a subsidiary of Tata Sons Limited. The Company is registered with the Reserve Bank of India as a Core Investment Company and offers through itself and its subsidiaries fund and fee-based financial services to its customers, under the Tata Capital brand. As a trusted and custo...
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