Assistant Manager | FC Operations | Mumbai | Delhivery
- Delhivery
- 2 - 5 years
- Mumbai
- 7 days ago
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Job Description
Role & responsibilities
- Manage day-to-day fulfillment center operations, ensuring smooth execution of inbound, inventory, picking, packing, and outbound processes.
- Drive operational efficiency by monitoring productivity, quality, and service-level metrics.
- Lead and supervise warehouse associates and team leads to achieve daily operational targets.
- Ensure adherence to standard operating procedures (SOPs), safety guidelines, and compliance requirements.
- Monitor inventory accuracy and coordinate regular cycle counts and audits.
- Analyze operational data and identify opportunities for process improvements and cost optimization.
- Collaborate with cross-functional teams including Transportation, Supply Chain, Planning, HR, and Quality to ensure seamless operations.
- Manage workforce planning, shift scheduling, attendance, and manpower utilization.
- Track and report key performance indicators (KPIs) such as productivity, order accuracy, turnaround time, and fulfillment metrics.
- Handle escalations and drive timely resolution of operational issues to minimize business impact.
- Support implementation of continuous improvement initiatives and operational excellence projects.
- Ensure customer commitments and service levels are consistently met through effective execution and monitoring.
- Coach, mentor, and develop team members to build a high-performance work culture.
- Participate in capacity planning and peak season readiness to support business growth.
Preferred candidate profile
- Graduate/Postgraduate with 2-5 years of experience in Fulfillment Center, Warehouse, Logistics, Supply Chain, E-commerce, or Operations Management.
- Experience in team handling and people management.
- Strong analytical and problem-solving skills.
- Proficiency in MS Excel and operational reporting.
- Ability to work in a fast-paced, high-volume operations environment.
- Excellent stakeholder management and communication skills.
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Logistics Operations ManagerEmployement Type: Full timeContact Details:
Company: DelhiveryLocation(s): Mumbai
Keyskills: Fc Operations Fulfillment Operations Inventory Management Warehouse Operations Inventory Control Inbound Logistics Outbound Logistics Supply Chain Operations Warehouse Management FC
Delhivery
Delhivery is India's largest fully integrated logistics services provider. With its nationwide network covering over 18,400 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL freight, TL freight, cross-border, supply chain, and technology s...
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