External job description
Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services accounts payable operations. Based in Hyderabad, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession.
Key job responsibilities
Strategic Leadership
Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements.
Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services goals
Operational Excellence
Lead continuous improvement projects including Six Sigma, Lean, Kai-zen, and Failure Mode Effects Analysis
Mentor team members on improvement projects and Just Do It and replication initiatives.
Analyze key process indicators to identify optimization opportunities.
Conduct gemba Walks to generate improvement ideas.
Conduct prioritization sessions with stakeholders to align projects and priorities.
Project Management
Guide projects to successful completion through the DMAIC methodology leading or mentorship.
Track and deliver measurable business benefits
Develop and execute site-wide communication strategies
Development & Culture
Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies
Foster continuous improvement culture through coaching
Problem Solving
Resolve systemic process barriers
Design solutions for complex operational challenges
Prioritize projects based on business impact
A day in the life
Basic qualifications
Preferred qualifications

Keyskills: Process Improvement Projects Six Sigma Certified
Amazon Development Centre India Pvt. Ltd. At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving custo...