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Senior Analyst - E Commerce @ eClerx

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 Senior Analyst - E Commerce

Job Description

  • Analyze website performance and provide suggestions and strategy for improvements
  • Test New functionalities and features introduced on website, identify and report bugs:
  • Perform Business Acceptance Validation (BAV) testing in QA environment and Live testing in Production environment
  • Prepare test report with issue description and screenshots for User Acceptance Testing (UAT)
  • Submit JIRA tickets for high severity issues and track progress made on the ticket
  • Coordination with Dev/ IT teams to check if the issue is resolved
  • Will have to work on JIRA
  • Creating weekly reports, presentations and operation metrics on resource utilization, productivity etc.


Critical Competencies


  • Excellent communication skills
  • Preferable to have experience in JIRA management
  • Should be internet savvy and able to navigate websites easily
  • Intermediate knowledge of MS Excel, PowerPoint, Omniture, SiteCatalyst
  • Should be proficient in Reporting and Analysis
  • Good logical aptitude and ability to research on its own

Additional Competencies


  • Problem-solving & root cause analysis skills
  • Seamless Cross-team coordination
  • Attention to detail and accuracy
  • Functional knowledge on working with MS Excel
  • Good presentation and research skills

Behavioral Attributes & Other Comments


  • Enthusiastic attitude
  • Quick Learner
  • Logical Reasoning
  • Team Player

Job Classification

Industry: BPM / BPO
Functional Area / Department: Merchandising, Retail & eCommerce
Role Category: eCommerce Operations
Role: eCommerce Executive
Employement Type: Full time

Contact Details:

Company: eClerx
Location(s): Mohali, Chandigarh

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Keyskills:   omniture E-commerce JIRA

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