Customer Support Executive | Domestic
- TP
- 0 - 2 years
- Mohali, Chandigarh
- 3 days ago
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Job Description
Roles and Responsibility- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics, such as resolution rates and response times.
Job Requirements
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
- Proficient in using CRM software and other support tools.
- Excellent problem-solving and analytical skills.
- Ability to adapt to changing processes and procedures.
- Strong attention to detail and ability to maintain accuracy.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: TPLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Support Executive Customer Experience Analytical Skills Communication And Interpersonal Skills Crm
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