Walk-in || Opening For Customer Support Voice - Chennai @ Cognizant

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Walk-in || Opening For Customer Support Voice - Chennai

Cognizant
1 - 4 years
Chennai
16 hours ago
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Job Description

Roles and Responsibilities

Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
Handle inbound/outbound calls with a focus on resolving issues promptly and efficiently.
Utilize excellent communication skills to build strong relationships with customers and ensure their satisfaction.
Collaborate with internal teams to resolve complex issues that require escalation.
Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

1-4 years of experience in BPO/Call Centre environment handling International Voice process (preferably).
Strong English language proficiency for effective communication with international clients.
Ability to work flexible shifts including rotational shifts (24x7) as per business requirements.
Excellent problem-solving skills to handle multiple tasks simultaneously during peak hours.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins

Contact Details:

Company: Cognizant
Location(s): Chennai

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Keyskills: voice bpo Client Success Outbound customer service Customer Care Calling International Voice Inbound customer support

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Cognizant

Cognizant

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Walk-in || Opening For Customer Support Voice - Chennai @ Cognizant

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